Healthcare
Appointment booking for hospitals
Schedule doctor appointments seamlessly with the required department effortlessly.
A patient booking flow for hospitals and clinics. Patients choose a department, share their details and pick a date, and the front desk is told straight away.
- Category
- Healthcare
- Channels
- Web, WhatsApp, SMS
- Steps
- 05
- Details collected
- 05
- Launch time
- Under 1 hour
How it runs
The example flow
Each step is a ReplyCX action block. Change the questions, add blocks or remove them in the Bot Builder.
- 01
Choose a department
Patients pick the department they need from a set of buttons you define.
- 02
Patient details
One form collects name, phone and email, with validation for the email and phone fields.
- 03
Pick a date
The calendar hides past dates, and you can exclude days and holidays when the department is closed.
- 04
Book a slot
With Google Calendar connected, patients choose an open slot from the department team's calendars.
- 05
Confirm with the front desk
The front desk gets an email with the patient's details, department and date.
Data
Where the answers go
Each answer is saved in a variable, so you can reuse it later in the chat or send it to the tools your team already uses.
- 01Department
- 02Name
- 03Phone
- 04Email
- 05Appointment date
Google Calendar
Offers open slots from your team's calendars, with the slot length and buffer time you set.
Send an email
Emails your team the details collected, or the whole chat transcript, when the flow reaches this step.
Google Sheets
Adds each submission as a new row, with each variable in its own column.
Setup
Launch it in under an hour
A basic chatbot built from a ReplyCX template can go live in under 1 hour, with no coding.
- 01Choose a template
- 02Customise questions and branding
- 03Embed on your website or social media