Design the AI agent that perfectly fits your business DNA
No coding. No guesswork. Just choose your path.
E-commerce
Boost sales & reduce returns
SaaS
Scale support & onboarding
Enterprise
Unify global operations
The efficiency architect
For support teams drowning in repetitive tasks
- 01
Automated query resolution
Free agents from 64% repetitive queries like tracking & returns
- 02
Smart escalation routing
Route complex issues before customers wait
- 03
Routine task automation
Handle repetitive customer requests instantly with AI Agent Studio.
The problem
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With ReplyCX
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- #23902Assign to human
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The revenue engineer
For sales & marketing teams missing conversion opportunities
Live demo: shopping cart recovery
- Wireless headphones
- $129.99
Live demo: omnichannel recovery
- Wireless headphones
- $129.99
Live demo: revenue retention
- Wireless headphones
- $129.99
The global ambassador
For scaling businesses breaking language barriers
Multilingual support
ReplyCX AI
Hello. How can I help you today?
ReplyCX AI
¡Hola. ¿En qué puedo ayudarte hoy?
ReplyCX AI
Bonjour. Comment puis-je vous aider aujourd’hui ?
ReplyCX AI
Hallo. Wie kann ich Ihnen heute helfen?
ReplyCX AI
こんにちは！今日はどのようにお手伝いできますか？
ReplyCX AI
你好！我今天能帮您什么吗？
Live knowledge update
- 01Return policy updated: 30 → 60 days
- 02Astra responses updated globally
- 03All 12 languages synchronized
Real-time updates
The control center
For operations leaders who need complete visibility
Real time metrics
- No. of visitors
- 2,340
- CSAT score
- 4.8
- Engagement rate
- 4.5
- Abandonment rate
- 0.45
Active conversations
- 127 handled by ReplyCX
- 8 escalated to humans
- 2 requiring intervention
Transform your customer experience today
Join thousands of businesses that have revolutionized their customer service with ReplyCX’s AI-Powered Platform. Get Started in minutes.
Frequently asked questions
Your AI agent stays updated 24/7 by connecting directly to your website, help docs, or policy pages. When you change a product price or service detail online, the system automatically checks these sources daily/weekly (you choose the schedule) and reloads the latest info. For emergency fixes, like correcting a pricing error before a sale, you can type a Custom Answer that overrides the AI immediately. This means customers always get accurate details about promotions, inventory, or policies, reducing refunds and missed sales.
Yes, one AI agent handles all channels simultaneously. When a customer messages on WhatsApp and then emails the same question, the AI recognises them and continues the conversation seamlessly. If the chat needs human help (e.g., for a complex order issue), every detail, including photos they sent, transfers instantly to your team. No customer ever repeats themselves, leading to faster resolutions and higher satisfaction that boosts repeat purchases.
You teach the AI your brand's style by:
- Setting simple rules: "Use upbeat tone," "Always mention our summer sale," or "Keep replies under 2 sentences."
- Saving perfect responses: If the AI's answer is almost right, edit it and save as a Custom Answer, it becomes the new standard.
- Matching your look: Customize the chat widget with your logo/colors.
This builds customer trust and makes every interaction feel personal, increasing conversion rates.
Upload transcripts of real customer chats (e.g., successful sales conversations). The AI studies these to understand:
- How agents describe complex products
- What upsells customers accept
- Which replies get positive reactions
You select only high-quality chats for training. Over time, the AI mirrors your best agents, resolving 45% more queries without human help, freeing your team to focus on high-value sales.
Yes. You set simple triggers like:
- "Escalate if customer says ‘frustrated’"
- "Transfer to sales if they ask about pricing"
When handover happens, the human sees the full history: past messages, product links shared, and even uploaded images. Customers never repeat info, speeding up resolutions and increasing satisfaction during critical moments.
Customers can send photos/documents with questions. The AI:
- Scans the image: Identifies products, error codes, or damage.
- Reads the message: Understands the question.
- Combines both: Gives one accurate reply.
Example: A user sends a fridge photo with "Why is it leaking?" The AI recognizes the model, checks your knowledge base for leaks, and provides troubleshooting steps. This cuts return requests by 40%.
Yes. It connects to your tools (e.g., CRM) to tailor replies:
- New customers: Gets friendly welcomes + first-time discounts.
- VIPs: Shown exclusive offers based on past purchases.
- Business clients: Offered bulk pricing.
Example: "Hi Sarah. Since you bought running shoes last month, today’s socks are 20% off, perfect for your next workout." Personalization drives 27% higher sales.
- Satisfaction boost: Customers get instant, accurate answers 24/7 (no hold times).
- Cost cut: Resolves 60%+ routine queries automatically, reducing needed agents.
- Revenue lift: Frees your team to focus on high-value tasks (e.g., closing deals instead of resetting passwords).