Enterprise-grade CX. Without enterprise pricing.
Unlimited agents. No ticket fees. Live in days.
Every channel, every system, and the reason behind every conversation.
Insight discovered: Unclear refund policy driving repeat contacts. Outcomes: CSAT, Repeat contacts, Resolution, Cost.
Businesses powering support with ReplyCX
Drowning in support chaos? See how 100+ teams automated 64% of queries with our AI Studio, unified chat/email/WhatsApp in one dashboard, and freed agents to build genuine customer loyalty.
Customers
AI-powered customer experience platform
Multiply conversations, not costs
Automate Customer touch points across WhatsApp, SMS, and Email.
Pay per account. Not per User.
Customer: Can we move our team to the annual plan? ReplyCX AI: Yes. I've prepared the upgrade and sent it to your account manager for sign-off. Status: approved by PR.
- Refund issued, order 4471$0.40
- Delivery rescheduled$0.40
- Invoice copy sent$0.25
- Plan upgrade, needs sign-off, approved by PR$0.90
Example ledger. Prices shown are for illustration.
Why support teams switch to ReplyCX
- 01
No-code interface
- 02
Omnichannel management
- 03
Smart automation
Create flexible workflows that integrate smoothly with your lead generation strategies. We help you build lasting relationships based on enriching experiences.
- 04
Customizable workflows
- 05
Actionable insights
Every stage of the customer journey, in one place
Follow each customer from their first message to their renewal. ReplyCX understands who is asking, resolves what they need, automates the routine and scales with you, without per-seat pricing.
See all featuresKnow every customer from the first message
Your channels, systems and business context come together in one place, so ReplyCX knows who is asking and why before anyone replies.
- CUSTOMER
Do you have my details from last time?
REPLYCX AIYes, I can see your account and your last order. How can I help today?
Example customer journey, for illustration.
- 30%
CSAT scores upscaled
Personalized AI + human teamwork boosts satisfaction by 30%. Real conversations turn frustrated users into loyal customers. See results in first billing cycle.
- 64%
Faster resolution across the channels
Unified chat, email, WhatsApp in one dashboard cuts response times by 64%. No more lost messages or channel-switching. Teams focus, customers smile.
- 70%
Queries resolved instantly by AI
Our AI studio handles 70% of repetitive tickets, order checks, password resets, and tracking updates, freeing agents for complex customer relationships.
The results teams see after switching to ReplyCX
Industry leaders cut ticket volume, sped up replies, and saw satisfaction surge. See how they're scaling support with smiles.
ReplyCX unified our WhatsApp, SMS, and email. Customer response time dropped 80%, satisfaction soared.
Sarah K. · COO, E-commerce Brand
Automated 24/7 booking journeys tripled leads. We scaled consults without hiring. Game-changer for coaches.
David R. · CEO, Coaching Platform
Saved $50k/year in support costs. Our AI agents handle 90% of queries instantly. Ops team now focuses on growth.
Miguel T. · COO, Health & Wellness Retail
ROI clarity transformed us. Saw 22% higher conversions after optimizing flows with ReplyCX’s analytics.
Priya M. · Manager, D2C Subscription Service
Ready-made smart workflow templates
Pre-built solutions dedicated to your industry's CX requirements
- Customer supportEcommerce customer supportHandle the return/replacement requests for orders and provide human live chat.
- Customer supportGeneral customer supportSupport your customers round the clock - Create service tickets, Ticket Status and answer FAQs
- HealthcareAppointment booking for hospitalsSchedule doctor appointments seamlessly with the required department effortlessly.
- InsuranceLead generation for insurance policyReduce operational expenses, improve customer experience without increasing overhead with a virtual manager.
- GeneralAppointment bookingCollect the necessary details to book an appointment for your service through bots.
- Real estateLead generation for brokersGenerate leads by prospects looking to buy, sell and invest in the real estate market.
Security, compliance and integrations
Designed to protect your data while ensuring full compliance with regulations, providing peace of mind and security for your business.
Built with security & compliance in mind
GDPR Compliant
ReplyCX processes personal data lawfully, transparently, and for explicit purposes. We honor data subject rights, minimize data collection, and secure EU data with encryption, access controls, and strict retention policies.
HIPAA
ReplyCX ensures compliance with HIPAA, safeguarding protected health information (PHI) with encryption, secure access controls, and regular audits. We support healthcare organizations by maintaining secure, compliant workflows to protect patient privacy.
ISO 27001
We hold ISO27001 certification for our chatbot platform’s information security management system, confirming the implementation of robust security controls, risk assessments, and continuous improvement in line with industry best practices.
SOC-2 Type 2 Certified
We are SOC-2 Type 2 certified, which means that our chatbot platform undergoes regular independent audits to assess its security controls, availability, and processing integrity.
Seamlessly integrate with your tech stack
See all integrations
HubSpot
Salesforce
Zapier
Google Sheets
Google Calendar
Google Workspace
Google Analytics
Calendly
Airtable
Freshdesk
Frequently asked questions
Launch a basic chatbot in under 1 hour using ReplyCX’s pre-built templates (e.g., customer support or appointment booking). For advanced flows (e.g., lead qualification), build and deploy in 2-3 days without coding.
- How it works: Choose a template → Customize questions/branding → Embed on your website or social media.
- Real example: A healthcare clinic launched a patient scheduling bot in 45 minutes, reducing phone inquiries by 60%.
Chatbots automate up to 60% of repetitive tasks, cutting costs by 30-50%:
- Deflect Tickets: Resolve common queries instantly (e.g., "Reset password," "Track order").
- Automate Tasks: Handle appointment scheduling, return processing, and ticket creation without agent involvement.
- Resource Optimization: Reduce staffing needs – 1 bot handles inquiries equivalent to 3 full-time agents.
- Error Reduction: Pre-built validation (e.g., email/phone checks) prevents incorrect data entry.
Operational Impact: Bots work 24/7, eliminating overtime costs and reducing average handling time by 73%.
ReplyCX turns conversations into revenue through:
- Smart Qualification: Ask budget/timeline questions and qualify leads.
- Seamless Capture: Store responses in variables (e.g., #email, #company) and sync to CRM tools like Salesforce.
- Instant Follow-ups: Send personalized materials (e.g., brochures, demo links) post-chat.
- Behavioral Triggers: Start conversations when users browse pricing pages or abandon carts.
Lead Nurturing: Automate drip campaigns based on chat interactions to move prospects down the funnel.
Absolutely. ReplyCX’s no-code platform enables:
- Live Editing: Update messages, logic, or flows in seconds via drag-and-drop editor.
- Collaboration: Share bot previews with teams for feedback.
- Advanced Logic: Create rules using dropdown menus (e.g., "Show bot only if visitor is from the USA").
- Version Control: Safely test changes and revert to earlier versions if needed.
Empowerment: Marketing/support teams own bot management – no tickets or developer dependencies.
Live Chat Automation significantly boosts conversion rates by deploying Conversational AI that engage high-potential leads at critical moments, then guiding them toward decisive actions with personalized pathways.
- Proactive Engagement: Trigger chats based on user behavior (e.g., 60-second page dwell time).
- AI-Powered Assistance: Suggest agent responses during live chats using trained knowledge bases.
- Priority Routing: Instantly route high-intent leads (e.g., "Buy now" requests) to sales teams.
- After-Hours Capture: Qualify leads and book demos 24/7.
Efficiency: Reduce response times from 10 minutes to 90 seconds, preventing lead drop-off.
Gain actionable insights with real-time dashboards:
- Volume Metrics: Total conversations, chats per channel (Web/WhatsApp), and peak hours.
- Efficiency Data: Average conversation duration, abandonment rates, and completion percentages.
- Quality Indicators: CSAT (Customer Satisfaction) scores, escalation rates, and fallback triggers.
- Conversion Tracking: Lead capture rates, form completions, and ROI per bot.