Privacy Policy

Effective Date: August 4, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It also informs you about your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. We use your personal data to provide and improve the Service.

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1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized first letters have meanings defined below. These definitions apply equally whether the terms appear in singular or plural.

1.2 Definitions

For the purposes of this Privacy Policy:

  • Account: A unique profile created for you to access our Service.
  • Affiliate: An entity that controls, is controlled by, or is under common control with a party.
  • Application: The ReplyCX software program provided by the Company.
  • Business (CCPA/CPRA): The Company, as the legal entity determining the processing of personal data.
  • CCPA/CPRA: The California Consumer Privacy Act (as amended by the California Privacy Rights Act of 2020).
  • Company: Techalpha Group LLC, located at 41430 Grand River Ave, Suite D, 1st Floor, Novi, Michigan 48375 (also referred to as “We”, “Us”, or “Our”).
  • Consumer (CCPA/CPRA): A California resident.
  • Cookies: Small data files stored on your device that contain browsing information.
  • Country: Refers to Michigan, United States.
  • Device: Any device capable of accessing the Service (e.g., computer, smartphone, tablet).
  • Do Not Track (DNT): A web browser setting that signals a user’s preference to disable online tracking.
  • Facebook Fan Page: Our public profile at facebook.com/replycx.
  • GDPR: The EU General Data Protection Regulation.
  • Personal Data: Information that can identify an individual.
  • Service: The Application or the Website https://reply.cx.
  • Service Provider: Third-party vendors processing data on our behalf.
  • You: The individual or entity using our Service.

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2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

a. Personal Data

We may collect the following information:

  • Email address
  • First and last name
  • Phone number
  • Address, State, ZIP/Postal code, City
  • Usage Data

b. Usage Data

Collected automatically and may include:

  • IP address, browser type/version
  • Pages visited, time and date of visit
  • Device identifiers, diagnostic and performance data

c. Tracking Technologies

We use Cookies and similar tools such as web beacons for the following purposes:

  • Necessary Cookies: To operate the core functionality of the Service
  • Functionality Cookies: To remember your preferences
  • Performance Cookies: To analyze how the Service is used

For details, please refer to our Cookies Policy.

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3. Use of Your Personal Data

We may use your data to:

  • Provide and maintain the Service
  • Manage and administer your Account
  • Communicate with you via email, SMS, or other channels
  • Send you updates, promotions, and offers (with opt-out available)
  • Fulfill legal obligations and compliance requirements

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4. GDPR & CCPA/CPRA Rights

4.1 GDPR (For EU Users)

You have the right to:

  • Access, correct, or delete your data
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time

4.2 CCPA/CPRA (For California Residents)

You may:

  • Request access to personal data collected
  • Opt out of the sale of personal data
  • Limit use of sensitive personal information
  • Request deletion of personal data (subject to exceptions)

To exercise your rights:

📧 Email: dataprivacy@techalphagroup.com

🌐 Visit: https://reply.cx/contact-us

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5. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately.

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6. Changes to This Policy

We may update this Privacy Policy from time to time. Notification will be provided via email or a notice on the Service. Please refer to the “Last updated” date at the top of this page for revision history.

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7. Data Deletion

At ReplyCX, you have the right to request the deletion of your personal information. If you submit a deletion request, we will:

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  1. Delete Your Data – We will remove the personal information we hold about you from our records as of the date of your request.
  2. Notify Service Providers – If applicable, we will instruct any third-party service providers to delete your data from their systems as well.
  3. De-identification – In some cases, instead of complete deletion, we may de-identify your information so that it can no longer be associated with you.

Please note that if you choose to delete your personal information, certain features or services that rely on this data may no longer be available to you.

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Your Control Over Personal Data

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ReplyCX does not sell or rent your personal information to third parties. You retain full ownership of your data and can request its disclosure or deletion at any time.

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If you wish to delete your personal data, please contact us at dataprivacy@techalphagroup.com. We will process your request in accordance with applicable laws and our data retention policies.

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8. Contact Us

If you have any questions or concerns regarding this Privacy Policy:

📧 Email: dataprivacy@techalphagroup.com

🌐 Visit: https://reply.cx/contact-us

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