PRICING

Find the right plan for your business

Choose a plan that fits your needs. Starts with a 14 day trial to test all Customer Jourey features for free.

Select your plan

And pay per conversation with 'unlimited seats' for your team

2,000
  1. Starter Pack

    Early-stage startups

    Conversations
    2,000
    Starts from
    $79/month
    Choose this plan
    • Core no-code bot builder
    • Basic AI Chat Flow
    • Standard Analytics
    • Up to 3 Agents
    • Essential Integrations
    • Email Support
  2. Growth Pack

    Growing SMEs

    Conversations
    7,500
    Starts from
    $199/month
    Choose this plan
    • Live chat handoff (5 Agents)
    • Enhanced Analytics
    • No ReplyCx Branding
    • CRM/E-Commerce Integration
    • Priority Email Support
  3. Pro Pack

    Mid-size & advanced users

    Conversations
    20,000
    Starts from
    $499/month
    Choose this plan
    • AI Studio (GPT Integration)
    • Custom Knowledge Base Training
    • Multi-Channel Support (Web/SMS/Social)
    • API/Web hooks
    • Priority Chat Support
  4. Enterprise Pack

    Large enterprises

    Conversations
    >20,000
    Custom
    Choose this plan
    • All Pro features + Dedicated Manager
    • HIPAA/SSO Compliance
    • On-Prem/VPC Deployment
    • Unlimited Conversations

Plan: Growth

$199/month

Start for free

Compare plans and features

Compare plans and features
FeaturesStarterGrowthProEnterprise
Core features
No-code bot builderIncludedIncludedIncludedIncluded
Basic AI chat flowsIncludedIncludedIncludedIncluded
Standard analyticsIncludedIncludedIncludedIncluded
Email supportIncludedIncludedIncludedIncluded
Growth features
Live chat handoff (5 agents)Not includedIncludedIncludedIncluded
Remove ReplyCx brandingNot includedIncludedIncludedIncluded
CRM/e-commerce integrationsNot includedIncludedIncludedIncluded
Priority email supportNot includedIncludedIncludedIncluded
Pro features
AI StudioNot includedNot includedIncludedIncluded
Custom knowledge base trainingNot includedNot includedIncludedIncluded
Multi-channel (SMS, social, etc.)Not includedNot includedIncludedIncluded
API/webhooksNot includedNot includedIncludedIncluded
Enterprise features
Dedicated account managerNot includedNot includedNot includedIncluded
HIPAA/SSO complianceNot includedNot includedNot includedIncluded
On-premise/VPC deploymentNot includedNot includedNot includedIncluded
Custom SLAs & unlimited conversationsNot includedNot includedNot includedIncluded

PILOTS

Pay for what got done.

Prefer outcome pricing? Run a pilot and pay a fixed price for each resolved request. Messages are included.

Access fee
Monthly, quoted on request
Per outcome
A fixed price for each resolved request, quoted on request
Messages
Included on WhatsApp, SMS and email
Book a pilot
OUTCOMES · TODAY
  1. Refund issued, order 447109:14WHATSAPP38s$0.40
  2. Delivery rescheduled09:22SMS1m12s$0.40
  3. Invoice copy sent09:31EMAIL21s$0.25
  4. Plan upgrade, needs sign-off, approved by PR09:47WHATSAPP2m05s$0.90
4 outcomesTOTAL$1.95

Example ledger. Prices shown are for illustration.

Frequently asked questions

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