PRICING
Find the right plan for your business
Choose a plan that fits your needs. Starts with a 14 day trial to test all Customer Jourey features for free.
Select your plan
And pay per conversation with 'unlimited seats' for your team
Starter Pack
Early-stage startups
- Conversations
- 2,000
- Starts from
- $79/month
- Core no-code bot builder
- Basic AI Chat Flow
- Standard Analytics
- Up to 3 Agents
- Essential Integrations
- Email Support
Growth Pack
Growing SMEs
- Conversations
- 7,500
- Starts from
- $199/month
- Live chat handoff (5 Agents)
- Enhanced Analytics
- No ReplyCx Branding
- CRM/E-Commerce Integration
- Priority Email Support
Pro Pack
Mid-size & advanced users
- Conversations
- 20,000
- Starts from
- $499/month
- AI Studio (GPT Integration)
- Custom Knowledge Base Training
- Multi-Channel Support (Web/SMS/Social)
- API/Web hooks
- Priority Chat Support
Enterprise Pack
Large enterprises
- Conversations
- >20,000
- Custom
- All Pro features + Dedicated Manager
- HIPAA/SSO Compliance
- On-Prem/VPC Deployment
- Unlimited Conversations
Plan: Growth
$199/month
Start for freeCompare plans and features
| Features | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Core features | ||||
| No-code bot builder | Included | Included | Included | Included |
| Basic AI chat flows | Included | Included | Included | Included |
| Standard analytics | Included | Included | Included | Included |
| Email support | Included | Included | Included | Included |
| Growth features | ||||
| Live chat handoff (5 agents) | Not included | Included | Included | Included |
| Remove ReplyCx branding | Not included | Included | Included | Included |
| CRM/e-commerce integrations | Not included | Included | Included | Included |
| Priority email support | Not included | Included | Included | Included |
| Pro features | ||||
| AI Studio | Not included | Not included | Included | Included |
| Custom knowledge base training | Not included | Not included | Included | Included |
| Multi-channel (SMS, social, etc.) | Not included | Not included | Included | Included |
| API/webhooks | Not included | Not included | Included | Included |
| Enterprise features | ||||
| Dedicated account manager | Not included | Not included | Not included | Included |
| HIPAA/SSO compliance | Not included | Not included | Not included | Included |
| On-premise/VPC deployment | Not included | Not included | Not included | Included |
| Custom SLAs & unlimited conversations | Not included | Not included | Not included | Included |
PILOTS
Pay for what got done.
Prefer outcome pricing? Run a pilot and pay a fixed price for each resolved request. Messages are included.
- Access fee
- Monthly, quoted on request
- Per outcome
- A fixed price for each resolved request, quoted on request
- Messages
- Included on WhatsApp, SMS and email
- Refund issued, order 4471$0.40
- Delivery rescheduled$0.40
- Invoice copy sent$0.25
- Plan upgrade, needs sign-off, approved by PR$0.90
Example ledger. Prices shown are for illustration.
Frequently asked questions
Launch a basic chatbot in under 1 hour using ReplyCX’s pre-built templates (e.g., customer support or appointment booking). For advanced flows (e.g., lead qualification), build and deploy in 2-3 days without coding.
- How it works: Choose a template → Customize questions/branding → Embed on your website or social media.
- Real example: A healthcare clinic launched a patient scheduling bot in 45 minutes, reducing phone inquiries by 60%.
Chatbots automate up to 60% of repetitive tasks, cutting costs by 30-50%:
Deflect Tickets: Resolve common queries instantly (e.g., "Reset password," "Track order").
Automate Tasks: Handle appointment scheduling, return processing, and ticket creation without agent involvement.
Resource Optimization: Reduce staffing needs – 1 bot handles inquiries equivalent to 3 full-time agents.
Error Reduction: Pre-built validation (e.g., email/phone checks) prevents incorrect data entry.
*Operational Impact: Bots work 24/7, eliminating overtime costs and reducing average handling time by 73%.*
ReplyCX turns conversations into revenue through:
Smart Qualification: Ask budget/timeline questions and qualify leads.
Seamless Capture: Store responses in variables (e.g., #email, #company) and sync to CRM tools like Salesforce.
Instant Follow-ups: Send personalized materials (e.g., brochures, demo links) post-chat.
Behavioral Triggers: Start conversations when users browse pricing pages or abandon carts.
Lead Nurturing: Automate drip campaigns based on chat interactions to move prospects down the funnel.
Absolutely. ReplyCX’s no-code platform enables:
Live Editing: Update messages, logic, or flows in seconds via drag-and-drop editor.
Collaboration: Share bot previews with teams for feedback.
Advanced Logic: Create rules using dropdown menus (e.g., "Show bot only if visitor is from the USA").
Version Control: Safely test changes and revert to earlier versions if needed.
Empowerment: Marketing/support teams own bot management – no tickets or developer dependencies.
Live Chat Automation significantly boosts conversion rates by deploying Conversational AI that engage high-potential leads at critical moments, then guiding them toward decisive actions with personalized pathways.
Proactive Engagement: Trigger chats based on user behavior (e.g., 60-second page dwell time).
AI-Powered Assistance: Suggest agent responses during live chats using trained knowledge bases.
Priority Routing: Instantly route high-intent leads (e.g., "Buy now" requests) to sales teams.
After-Hours Capture: Qualify leads and book demos 24/7.
*Efficiency: Reduce response times from 10 minutes to 90 seconds, preventing lead drop-off.*
Gain actionable insights with real-time dashboards:
Volume Metrics: Total conversations, chats per channel (Web/WhatsApp), and peak hours.
Efficiency Data: Average conversation duration, abandonment rates, and completion percentages.
Quality Indicators: CSAT (Customer Satisfaction) scores, escalation rates, and fallback triggers.
Conversion Tracking: Lead capture rates, form completions, and ROI per bot.
