Start free trial

Eliminate revenue loss with instant issue resolution

Slow replies lose enterprise deals. ReplyCX live chat software guarantees real-time answers, securing revenue while eliminating ticket backlogs.

Start your free trialGet a free audit report
ReplyCX live chat widget with a visitor conversation

Delivering for industry leaders

Join lead enterprises that trust live chat to unlock unparalleled experience and create future-proof customer support infrastructure.

Active conversations
10000+
Active conversations
Monthly conversations
1M+
Monthly conversations
Uptime reliability
99.9%
Uptime reliability
  • SOC 2 Compliant
  • GDPR Ready
  • ISO 27001 Certified
  • 99.9% Uptime SLA

Functionalities of live chat

Everything you need to deliver exceptional customer experiences and boost conversions.

Explore all features
  1. 01

    Pre-defined responses

    Create fulfilling customer experiences with instant query resolutions backed by canned responses. Create a repository of responses backed by your knowledge base.

  2. 02

    Message refinement

    Refine replies in real-time, backed by the perfect blend of automation and empathy through GPT-4-powered responses.

  3. 03

    Conversation hub

    Create distraction-free chat windows for focused query resolution and minimal drop-offs. Brand the chat page to match your colors for a consistent visual experience.

  4. 04

    Real-time sharing

    Exchange documents (PDFs, images) during active conversations. Accelerate resolutions without forcing customers to switch platforms.

  5. 05

    Interaction records

    Automatically archive chat histories to identify resolution patterns. Optimize support strategies using data-driven insights from successful engagements.

  6. 06

    Unified channel access

    Deploy consistent chat support across all customer platforms without technical overhead. Eliminate channel gaps to capture every inquiry efficiently.

Experience live chat in action

Discover how our intuitive Live Chat feature can help you boost customer satisfaction across multiple touchpoints.

ReplyCX live chat: Start conversations when interest peaks

Start conversations when interest peaks

Launch revenue talks when visitors hesitate on pricing pages. Prevent exits with perfectly timed invites.

  1. Scroll-based chat invites

    Automatically engage visitors reading key pages. No manual monitoring needed. Capture leads when intent is highest before they bounce.

  2. Cross-channel history

    Continue web chats on WhatsApp or Instagram without restarting. Never ask customers to repeat stories. Maintain context across all platforms.

  3. Live visitor profiles

    See locations and devices instantly. Personalize greetings with real-time data. Turn anonymous visitors into known prospects immediately.

ReplyCX live chat: Resolve routine queries day or night

Resolve routine queries day or night

AI agents handle repetitive questions while your team sleeps. Wake to cleared ticket queues.

  1. One-click answer pulls

    Grab responses from your help docs mid-chat. No copying or pasting required. Slash reply times using your existing knowledge base.

  2. Media-embedded replies

    Insert images or GIFs into saved answers. Show solutions faster than typing. Cut miscommunication with visual proof for complex issues.

  3. Auto-active agent status

    Mark teams 'Ready' at login. No manual status switches. Ensure every agent is available the moment they start their shift.

ReplyCX live chat: Organize chaos with label systems

Organize chaos with label systems

Tag thousands of chats like 'Urgent' or 'Sales Lead'. Find critical conversations instantly.

  1. Custom label creation

    Build your own chat categories with one tap. Match your team's workflow exactly. Organize chaos with color-coded urgency tags.

  2. CSAT score filters

    Isolate unhappy customers immediately. Start recovery before they churn. Protect revenue by fixing bad experiences within minutes.

  3. Bulk label management

    Update or delete multiple tags together. Save hours on maintenance. Keep your labeling system clean without tedious manual work.

ReplyCX live chat: Enforce deadlines and block threats

Enforce deadlines and block threats

Stop spam attacks and missed SLAs. Guard your team with visual timers and bans.

  1. WhatsApp/SMS blocking

    Ban harassers permanently with one click. End repeat attacks. Shield your team from abusive customers across messaging channels.

  2. SLA countdown timers

    See response deadlines in red. Fix delays before customers complain. Turn SLA compliance from guesswork into visible accountability.

  3. Closed chat edits

    Correct visitor details after chats end. Keep records accurate always. Fix typos in emails or phone numbers post-conversation.

Seamlessly integrate with your TechStack

  • HubSpot
  • Salesforce
  • Zapier
  • Google Sheets
  • Google Calendar
  • Google Workspace
  • Google Analytics
  • Calendly
  • Airtable
  • Freshdesk

Minimise the cost of generating revenue

Choose the perfect plan for your business needs with no hidden fees

  • Starter pack

    Early-stage startups

    $79 / month

    Choose this plan
    • Core no-code bot builder
    • Basic AI chat flow
    • Standard analytics
    • Up to 3 agents
    • Essential integrations
    • Email support
    Conversations2,000

  • Growth pack

    Growing SMEs

    $199 / month

    Choose this plan
    • Live chat handoff (5 agents)
    • Enhanced analytics
    • No ReplyCX branding
    • CRM/E-Commerce integration
    • Priority email support
    Conversations7,500

  • Pro pack

    Mid-size & advanced users

    $499 / month

    Choose this plan
    • AI Studio (GPT integration)
    • Custom knowledge base training
    • Multi-channel support (Web/SMS/Social)
    • API/Webhooks
    • Priority chat support
    Conversations20,000

  • Enterprise pack

    Large enterprises

    Custom

    Choose this plan
    • All pro features + dedicated manager
    • HIPAA/SSO compliance
    • On-Prem/VPC deployment
    • Unlimited conversations
    Conversations> 20,000

How to setup Reply.cx in your website

Quick & Easy Implementation

  1. 01

    Signup

    Create your ReplyCX account in minutes.

  2. 02

    Add code

    Copy and paste a snippet of code to your website.

  3. 03

    Customize

    Choose your chat widget style and settings.

  4. 04

    Launch.

    Sit back and watch ReplyCX handle customer queries.

Most customers are up and running in less than 10 minutes

Book a demo

How ReplyCX empowers businesses

How Live Chat Transforms Your Workflow

  1. 01

    Reach

    Start chats when visitors linger on pricing pages or explore features repeatedly. Identify high-intent behaviors like prolonged page visits. Deploy precise chat invites, not random pop-ups. Meet customers where their journey shows readiness.

  2. 02

    Reply

    Resolve common questions instantly using your knowledge base. When complexity spikes, transfer chats to agents with full context, no restating needed. Maintain conversation history across channels. Ensure no query falls through the gaps between bots and humans. Deliver a consistent brand voice throughout

  3. 03

    Convert

    Guide prospects during live interactions by diagnosing needs in real-time. Recommend solutions based on their behavior. Nurture leads across WhatsApp and email with shared context, no disjointed touchpoints, and arm sales teams with chat insights to close deals personally.

  4. 04

    Optimize

    Transform chat data into strategy: spot bottlenecks through resolution patterns. Update knowledge bases weekly using actual chat outcomes, not vanity metrics, and coach teams with conversation insights. Eliminate recurring issues in real-time.

Frequently asked questions

  • Setup is designed for speed and simplicity, requiring no technical expertise.

    • The process is completely no-code.
    • Sign up for an account and install the single, provided code snippet onto your website.
    • Your Live Chat can be live and ready to accept customer conversations within minutes.

Ready to see how ReplyCX integrates with your stack?

Start your 14 day free trial now