ReplyCX connects to your WhatsApp Business API number, answers customers from a knowledge base you train, sends Meta-approved template messages and passes the chat to your team when a person is needed.
09:15 · Human handover to Support team
Each bot starts from a Trigger block where you pick the WhatsApp Business number it answers on.
Replies come from the knowledge base you trained, so the bot answers with your policies and product details.
The conversation goes to the team you choose, with set messages for when no agent is free or it is outside operating hours.
With auto-assign on, the chat goes straight to an agent. Otherwise it waits in the Unassigned tab, and every user gets a browser notification.
Illustrative conversation showing how the flow blocks work. Not customer data.
AI answers, no-code flows and the template tools Meta requires for proactive messages, in one workspace.
Add your website, documents or pasted text. AI Studio uses these sources to write its WhatsApp replies.
Enter a domain or sitemap address and ReplyCX imports its URLs, or list specific pages.
CSV, XLSX, TXT, PDF, DOC and DOCX.
Paste up to 2,500 characters straight into the knowledge base.
Drag blocks onto a canvas to collect input, show buttons and carousels, book dates, call AI and connect integrations.
Open structured, multi-screen forms built in Meta's WhatsApp Flow builder inside the chat.
Customers browse products, pick items and add them to a cart without leaving WhatsApp.
Send approved rich templates, including carousels, in the middle of a live bot conversation.
Create templates, submit them for Meta's approval and track whether each one is accepted or rejected.
Moving from another platform? Import your existing Meta templates with the Sync button.
Swipeable templates with 2 to 10 cards and up to 2 buttons on each card.
Send appointment confirmations, payment reminders, surveys and opted-in promotions from outbound bots, with link tracking.
Outbound bots support Meta's MM Lite API for marketing messages.
WhatsApp sits beside web chat, SMS and email, and context carries over when a customer switches channel.
The bot runs on a WhatsApp Business API number. Connect your own Meta number, or test first with a 360Dialog sandbox number.
Meta needs your business to be verified by Facebook.
The number cannot have an active WhatsApp account linked to it.
Generated for a system user in Meta Business settings, with WhatsApp management and messaging permissions.
Messages you start, such as reminders, use templates Meta has approved.
Plans start at $79 a month, priced by conversation volume, and every plan starts with a 14-day free trial.
AI Studio and custom knowledge base training are on the Pro and Enterprise plans.
Live chat handoff starts on the Growth plan.
Meta charges separately for WhatsApp Business API messages. Rates vary by country and message type.
Keyword opt-out management (STOP and START) is available for SMS only, so build WhatsApp opt-outs into your flow.
ReplyCX unified our WhatsApp, SMS, and email. Customer response time dropped 80%, satisfaction soared.
A WhatsApp AI chatbot is software that replies to customers on a business WhatsApp number. In ReplyCX, the bot runs on the WhatsApp Business API, writes answers from a knowledge base you train in AI Studio, follows flows you build without code and hands the chat to a person when needed.
Yes. The bot runs on a WhatsApp Business API number, not the WhatsApp Business app. You can connect your own Meta Cloud API number, and test with a 360Dialog sandbox number while yours is being set up. To buy a WhatsApp Business API through ReplyCX, contact our sales team.
ReplyCX plans start at $79 a month and include a 14-day free trial. AI Studio and knowledge base training are on the Pro and Enterprise plans. Meta charges its own WhatsApp Business API fees, which vary by country and message type.
Yes. A Human Handover block sends the conversation to the team you choose. You set the messages customers see when handover works, when no agent is available and when it is outside operating hours. With auto-assign on, the chat goes straight to an agent; otherwise it waits in the Unassigned tab.
Yes, with outbound bots and approved templates. Teams use them for appointment confirmations, payment reminders, feedback surveys and promotions to people who have opted in. Outbound bots also support Meta's Marketing Messages Lite API.
Websites (a domain, a sitemap or specific pages), files up to 5 MB in CSV, XLSX, TXT, PDF, DOC or DOCX format, and pasted text up to 2,500 characters.
Yes. The Sync button imports your existing template messages from Meta, so you do not need to recreate them.
Start a 14-day free trial, or book a demo to plan your first flow.
