Creating Your Own AI Model for Customer Inquiries with ReplyCX

Creating Your Own AI Model for Customer Inquiries with ReplyCX

Creating Your Own AI Model for Customer Inquiries with ReplyCX

Are you looking for a quick and efficient way to handle customer inquiries? With Reply CX, you can create your very own AI model to streamline the process. In this article, we will guide you through the simple steps of building and implementing your AI model using ReplyCX's AI studio and bot builder.

Step 1: Building the Model

Let's begin by accessing the AI studio within the ReplyCX dashboard. Here, you will find a user-friendly interface where you can build your AI model. To start, enter the URL of the website you want to capture. The system will crawl the website and gather all the relevant URLs for you. From the list, you can select the ones that are most important for your customer inquiries.

Once you've chosen the URLs, you can train your AI model based on this selection. This training process ensures that your model is well-equipped to handle customer queries effectively.

Step 2: Creating a Bot

After training your AI model, it's time to head over to the bot builder. ReplyCX offers several templates that you can choose from or you can build your bot from scratch. In this step, you can customize your bot to suit your specific business needs and requirements.

For example, you can give your bot a name, ask for customer information, and collect any necessary details. With ReplyCX, you can store these variables as conversational variables, which can later be fed into your AI model.

Step 3: Utilizing the AI Model

Now, it's time to invoke your AI model within the bot. Select the specific AI model you created for Concept Drop and feed it the collected conversational variables. This integration allows your bot to utilize the trained model and provide accurate responses to customer inquiries.

To enhance the customer experience, you can configure your bot to ask for feedback. This way, you can continuously improve your AI model and ensure customer satisfaction. In case the AI model fails to provide a suitable response, you can set up the bot to send an internal email to your team for follow-up.

Testing and Implementation

Once you have set up your AI model in the bot, it's crucial to test its functionality. ReplyCX provides an easy testing feature where you can provide an email address and ask the bot questions. By doing so, you can observe how the AI model collates information from Concept Drop's website and delivers accurate responses.

Testing is an essential step to ensure that your AI model is working effectively and providing accurate information. If you encounter any issues or have specific requirements, the ReplyCX team is available to assist and support you in developing your AI model further.


ReplyCX offers a user-friendly platform for creating your own AI model to handle customer inquiries seamlessly. By utilizing the AI studio and bot builder, you can train your model, customize your bot, and integrate the AI model effortlessly.

This innovative solution not only saves time but also enhances customer satisfaction by providing accurate and prompt responses. Whether you are a small business or a large enterprise, ReplyCX can cater to your specific needs, ensuring a positive customer experience.

If you're ready to take your customer inquiry handling to the next level, don't hesitate to get in touch with the ReplyCX team. They are ready to assist you in building and implementing your very own AI model. Embrace the power of AI and transform the way you handle customer inquiries with ReplyCX.